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Securex's understands that a solution is only as effective as your ability to use it. To make the leap from designing a great application to leveraging that design, Securex offers robust training and development services for your staff and external stakeholders. Our services fill the knowledge gap between the old and the new, allowing users to hit the ground running on the first day after transition.
Our general approach to training uses an explain-demonstrate-practice methodology. We introduce learners to new concepts—the building blocks (i.e., foundation) of new knowledge. Next, through demonstrations, we reveal how those concepts were implemented within the system's design. Finally, we give learners the opportunity to "touch and feel" the new system and to practice what they have learned. We turn users loose in a sandbox environment where they can explore, discover, make mistakes, and "go rogue" without repercussion. All these learning activities are strategically designed to increase user confidence and encourage buy-in for the new system.
Whenever possible, we deliver training just-in-time to reduce the risk of learners losing knowledge and skills gained. This training tactic also increases retention rates by allowing learners to immediately apply what they have learned on the job.
We plan and deliver training specific to you and your organization (rather than a pre-package that doesn't fit your culture). We also collaborate with you to ensure the training plan and processes satisfy your requirements and expectations.
We understand that learning, change, and growth don't happen all at once, therefore we provide supplemental reference materials and training manuals for your users' future reference.
No two organizations are the same. It's nearly impossible to determine root causes and impacts without assessing who your organization is, what your needs are, and what will best suit those needs. Securex'straining needs assessment provides a 360-degree review of where you are, where you want to go, and where the gaps are. This needs assessment is the primary input to your training plan and can also be used as an input for other important planning such as job role redesign, project risk mitigation, and communications planning.
These are typically 1-page documents that act as a quick reference on the job. A QSG foregoes complicated details and focuses instead on the essential steps needed to process a specific job function. Quick Start Guides can be branded to your organization and distributed in print or electronically or both.
These manuals provide more thorough information about processing work in the system, including the pre-conditions and post-conditions of a given task, accompanying screenshots, field definitions, and specific design decisions. Like Quick Start Guides, Training Manuals can be branded to your organization and distributed in print or electronically or both.
Online help is part of our Enterprise Knowledge Solution, Knowition, that is integrated with your line-of-business application. To the end user, the two systems are seamless. By clicking the Help button, users can find detailed content about the use of the system. The online help system is keyword searchable and includes a table of contents, index, and glossary. To learn more about Knowition, please click here.
Online help can be further enhanced by integrating video help. Video help shows users a demonstration of a task or activity within the system. Video help is particularly useful for new users or users who are unfamiliar with a specific task or activity (such as infrequent processes). The video shows the user the steps and uses captions and call outs to help direct the user's attention to the most important content. Additionally, videos can include narration to supplement the visual.
We know that frequent and early communication with your users helps them come into training ready to learn and increases the speed at which they absorb new information. Typically, users that are involved in designing your new software transition to using it the fastest. However, we also know that it is not feasible to include every staff member in design and testing. To help those who cannot be involved throughout the project, Securex provides news and information about the design to your organization and stakeholders. Frequently, this comes through newsletters and channels of communication that you are already using.
Learners who are not mentally engaged are not learning. Throughout our training, Securex includes engagement activities that are designed to teach while entertaining. In the past, activities have included games like Jeopardy and Wheel of Fortune or scavenger hunts and team activities.
The lab attempts to emulate a real-life environment as much as possible. Students are provided with case studies/word problems and directed to use the system to complete a task or activity to solve the problem. This is one of our most popular and effective activities.
Manually tracking and managing learning events can become a nightmare. Learning Management Software helps you register learners for eLearning, Instructor Led, and hybrid learning events; host learning events; track attendance; track assessments and evaluation; and provide on-demand learning for your users. Securex provides Learning Management Software that can be integrated with your line-of-business application.
If you don't plan many training events, logistics planning can seem overwhelming. How many locations throughout the state should you provide training in? How do you find and book those locations? How do you advertise that training is available? How do you ensure people attend? And, what do you need to provide them with in order to ensure learning is successful? Securex can handle all of the planning and coordination details for you.
Securex can develop eLearning courses or components within courses that include explanations, demonstrations, practice opportunities, user interaction, assessments, and evaluations.
Securex strainers are experienced and educated in training facilitation.
You may choose a hybrid option that combines eLearning, webinars, and instructor-led training to best suit your needs.
Securex specializes in training members of your staff in the art of training and development so that you can deploy your own staff members as trainers, if necessary